About Us | Our values, mission and partners

We’re a leading managed service provider

DuoCall is a specialist, managed service provider who combines reliable and cutting-edge Voice, Connectivity, IT and Mobile technologies with the best service and support in the industry. We provide your workforce with tools to collaborate and communicate smarter and more efficiently, enhancing your customer service, reducing your response times and maximising your productivity.

We recognise our customers are the heart of our business, which is exactly why we prioritise our outstanding service and support. And it’s why, at the same time, we’re constantly looking for new ways to improve our customers’ experience.

Using one provider for your IT and telecoms means you’ll receive just one bill each month. What’s more, you’ll have a dedicated point of contact should you have any queries.

Our knowledgeable team of experts are always on hand to support you and answer your questions, whenever you need us.

Managing your IT and comms doesn’t need to be stressful. Whenever you pick up the phone to call us, we’ll answer within 10 seconds, every single time.

Our values

We’re uncompromising

Second best is never good enough – for our customers, our team or our business.

We're passionate

Our enthusiasm is infectious and is a positive influence on everyone we meet.

We're personal

We’re people, not machines or robots. It’s the quality of our relationships that makes all the difference, and why over 97% of our customers take more than one of our services.

We're together

One company, one vision, one brand, one team. Unity is everything.

We're ambitious

We never stand still and we're constantly searching for ways to improve and develop what we do and how we do it!

We're experienced

With over 100 years of combined industry experience, we have the knowledge and expertise to ensure our customers receive the best service available.

Cyber Essentials accredited

DuoCall are Cyber Essentials certified. This means that we’re passionate about cyber security. We not only prioritise the protection of our own business from cyber crime, we work tirelessly to ensure robust IT security for all of our customers too. We’ll give you the peace of mind that your business’ IT is looked after by someone who truly cares about eliminating data breaches and preventing cyber attacks.

DuoCall are Cyber Essentials Certified

Our customers

Honesty, transparency and simplicity are our watchwords, and are at the heart of our operations. We don’t have hidden charges, unnecessary technical jargon and frustratingly-complex contact procedures.

All these aspects of our business make sure our customers can be helped quickly, without fuss and in total confidence. We’re also now ISO9001 certified; official recognition for the fact that our internal processes are both efficient and effective.

Our team

We’re committed to providing our team with a safe and attractive environment to work in, and we ensure their ongoing professional development too. The enthusiasm, creativity and excellence that comes from our valued team is always appreciated and rewarded.

We employ forward thinkers – it’s what keeps us ahead of the game, it’s why our customers come to us, and ultimately it’s what makes us successful. We love people with positive attitudes who can consistently add to the quality of our customers’ experiences, to our brand and to our business.

We value individual endeavour and initiative, but at the same time we encourage teamwork and togetherness – because our connected experience and expertise is our greatest strength.

Work at DuoCall

Looking for a new role within the IT and Managed Services sector? We’re always on the lookout for new talent to join the DuoCall team. Take a look at some of the roles we’re currently recruiting for…

Work at DuoCall

Our partners

We partner with the leading names in communications and IT to bring your business cutting-edge and reliable technologies, with the UK support we’re renowned for. So whether you’re looking to improve collaboration with a hosted phone system, revolutionise the way you work with cloud computing, or secure how you connect to the internet, we’ve got the solution for your business.

The environment

We take our impact on the environment very seriously. We’re continuously seeking ways to reduce our carbon footprint. All our packaging is reused and recycled where possible. All our customers are subscribed to paperless billing, and we’ve migrated key internal processes so that they are entirely digital. On top of that we continually promote the use of greener technologies to our customers, suppliers and team.

Fundraising

We work and get involved with a number of charities, including the Sheffield Hospitals Charity, Cancer Research UK, SAFE@LAST, the Children’s HIV Association, and ADHD Solutions.

You’re in good hands

Fantastic at every stage of the process. I would definitely
recommend DuoCall to anyone.

Matt Taylor, FPS Project Manager

Would you like to find out more? Get in touch!