Voice | Our communication and collaboration solutions

Voice

We know that every customer is unique and every business handles their calls differently. That’s why we regularly review the telephony market for the latest and greatest solutions available. We have hand-selected platforms from leading international telephony vendors, Unify and Broadsoft to deliver a diverse portfolio of communication solutions for businesses of all sizes.

Why choose DuoCall for Voice?

We have the in-house expertise to recommend, deliver and maintain feature-rich communications throughout your business. So whether you need to connect geographically diverse sites, improve call quality, harness new call handling features, or all of the above, we’ll provide you with a smart voice solution that suits your unique way of working.

Improve customer satisfaction

Boost response times and talk to your customers with professional, HD audio quality. Improving your customers' experience starts here.

Encourage collaboration

Our MyHosted and Unify systems are designed with team collaboration in mind. Maximise communication between team members and increase productivity throughout your business.

Simplify communication

Deploy advanced call handling features across your workforce via our easy-to-use contact centres and management platforms. It couldn't be easier to keep track of your calls.

MyHosted

MyHosted is much more than a hosted phone system. It’s a business communications platform with the latest services and applications, all delivered from the cloud. Powered by our advanced management portal and combined with our leading contact centre solution, MyHosted gives you full control of your system. Bring your teams together, wherever they are; in the office, on the road or working from home.

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MyHosted for Microsoft Teams

Call2Teams is a simple add-on that combines your MyHosted phone system with the leading unified communication and collaboration platform, Microsoft Teams. Empower your workforce with voice, video chat, instant messaging, file sharing, file storage and collaboration, all from a single shared workspace. It’s never been easier to take user productivity to the next level.

  • Abandoned Call CLI Capture and Call-back Assignment

  • Barge into Agent Call

  • Instant Message All Agents

  • Prioritise and Reorder Calls in Queue

  • Remotely Change Agent Presence State

  • Set Thresholds

OpenScape Business

OpenScape Business is a flexible and future-proof Unified Communications and Collaboration (UCC) solution designed specifically for small and medium-sized businesses (SMBs). Keep your staff connected at any time and on any device whilst maximising productivity, reducing IT complexity and minimising operating costs.

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ISDN switch off 2025

ISDN is soon to be a thing of the past! Although ISDN lines are still widely used by business across the UK, it was announced by BT in 2015 that the PSTN and ISDN will be switched off in 2025. The purpose of the switch off is to move away from old technologies and replace them with more versatile, cost-effective solutions.

A modern alternative to ISDN

SIP is a public IP telephony service that sets the bar when it comes to business communications. It provides businesses with a more flexible and budget-friendly solution by merging voice and data. What’s more, migrating from ISDN to SIP is simple. Talk to our team to discuss the benefits of SIP trunks in more detail.

“Our recent MyHosted installation by DuoCall went very well. The engineers were brilliant; they were very knowledgeable, the training carried out was to great satisfaction and they were very professional on site.”

Joe Ablitt, Office Manager at Marcol Ltd

Customer testimonials
Interested in a voice solution for your business? Get in touch!