Business continuity
Do you have contingency plans in place in case your communications and IT infrastructure goes down? Unscheduled downtime is not only financially damaging to your business, it can have a huge knock-on effect on customer satisfaction too.
Ensure business continuity and reduce disruption to your operations
Ensuring business continuity across your critical operations is essential when it comes to maintaining productivity and reducing disruption across your organisation. At DuoCall MSP, we have the solutions and expertise to reinforce your systems and mitigate any obstacles that threaten to hinder your key processes.
Backup and Replication
We partner with Veeam to deliver seamless backup and replication of your business’ important data. Our backup, recovery and data security solutions are compatible with all of your cloud and on-premise workloads, allowing you to deploy simple, flexible, and reliable data protection across your entire organisation. Features including instant recovery, native immutability and tested backups are combined to eliminate downtime and protect your business from cyberthreats, all from one single software-defined solution.
Disaster recovery
Unexpected disasters can happen at any time, so when it comes business continuity, having a contingency plan in place is paramount. How would you cope if your building burned down or if all of your important data was suddenly lost due to a cyberattack or accidental human error? Regain full access and functionality of your IT infrastructure and minimise the impact of disaster on your day-to-day operations with DuoCall MSP. We’ll help you put a safety net in place so you can keep moving forward, even in a worst case scenario.
Veeam Backup and Replication leads the way when it comes to the instant recovery of important business data. Access full or item-level recovery for all of your operating systems, applications, databases, virtual machines (VMs), files, folders, objects and shares, and restore data across multiple clouds and platforms via portable data formats.
Industry leading support
Minimising the unscheduled downtime of your critical operations and ensuring business continuity is our number one priority here at DuoCall MSP. So when something goes wrong, we’ll adhere to these stringent service level agreements (SLAs):
| Severity | Description | Target response time | Target resolution time |
|---|---|---|---|
| P1 | Production business system or service failure causing impact to multiple users or customer experience. | 30 minutes | 2 hours |
| P2 | User unable to perform job role without workaround or circumvention. | 30 minutes | 4 hours |
| P3 | Non-critical loss of functionality to a system or application. | 60 minutes | 1 working day |
| P4 | System change request, implementation or deployment. | 60 minutes | 2 working days |
Request a free IT consultation
We understand that managing and maintaining your IT services can be a complex and challenging task. Request a free, non-obligation consultation with our team of specialists and we’ll audit your existing setup, offering our expert advice and making informed recommendations based on our findings.
