Testimonials
The A1 Steam Locomotive Trust
“I have worked with DuoCall for several years now, and brought them across to my new company, that was just over a year ago. I wanted to work with them again, as they have an excellent team who consistently make life easy when it comes to IT and communications.
The absolute best is the service they supply us. It’s simple, you call, or email your dedicated team, and a ticket is created. They put you through to the technical team, or you get a call back. It’s really that simple.
We have also moved location recently, a small team of engineers came to scope our new building prior to the move, and on the day of move, helped transfer our existing kit across to the new place. Everything was installed, so we could work from the first day. Our move was not typical, as it was a brand-new building with spec supplied by the local authority. We experienced challenges with fibre connection, and movement of supplier contracts. However, DuoCall came up with a short-term solution which worked fine until our fibre was fully connected. As a service company, it was important that communication was there from the start. Particular thanks to Dave, Charlie, and Matt.
My experience with DuoCall has been fantastic, the team here know that help is just a phone call away. Dealing with Andre, Jack, Sam, and others keeps our office working smoothly. I wouldn’t hesitate to recommend them.”
Dawn Phillips
Office Manager
Lido & Co
“Our old phone system was difficult to set up and its reporting system was complicated. Given the high volume of calls we were receiving, we needed a system that would provide us with valuable data that we could use to improve efficiency. We wanted a system that would allow us to monitor calls in real-time, provide a dashboard to analyse staff performance, and provide us a way to log missed calls. After discussing our requirements with DuoCall, they recommended a newer system that they believed would address our challenges. We are very pleased with the new system. The team at DuoCall has been fantastic throughout the process, from the initial consultation to the one-day installation at our three sites. The training and support they have provided has been excellent. Overall, the new system has exceeded our expectations, and we only wish we had implemented it sooner.”
Mark Thwaites
Operations Director
The Source Skills Academy
“I just wanted to send through my thanks – Craig the engineer who was with us today has been absolutely superb, he has been so helpful and all has gone well.”
Sophia Kite
PA to Chief Executive
Hickleton Golf Club
“DuoCall helped with the fixing and installation of our servers, access points, Wi-Fi, phone lines and CCTV. There’s never a time where our calls go unanswered and Chris is always on the other end of the phone, ready to help. When Charlie came out to site, he was very professional and knowledgeable, which made us feel like we were in good hands. Any issues we had were ironed out and sorted within 24 hours. Matt was great throughout the whole process, making sure we never lost contact and always checking up on us and the progress of our installations and repairs. One of our key requirements was to get reliable and fast Wi-Fi in our halfway house, and DuoCall were fantastic in making this a possibility.”
Ashley Lerigo
General Manager
Japex Automotive
“We are very happy with the service that has been provided to us by DuoCall – from our initial sales call to the installation of our services and aftercare. Working with DuoCall has been a very different experience to the service other providers have delivered to us previously. For example, the ability to speak to the same people every time we call makes a big difference. Matt has been particularly helpful in making sure that everything went smoothly from start to finish. We were also impressed with Sam who came out to our site to do the installation. Since then, any queries we have run by the DuoCall team have been dealt with promptly and efficiently.”
Becky Hatley
Acorn Timber Engineering Ltd
“We have recently had a new server supplied and installed by DuoCall MSP and I cannot fault the services we have received from start to finish. Everything worked great; from Matt and Jacob visiting our site to ascertain what equipment was needed and what we expected out of a new server, to the many updates we received from John on when the equipment would arrive on-site. Finally, Charlie spent 2 days on-site installing the server and he went above and beyond to ensure the data was migrating across correctly. The level of professionalism and knowledge Charlie has is fantastic to see, any problem that we came across on the server was quickly fixed and was easily sorted due to his in depth knowledge.
Very happy with the work and equipment.”
Richard Coates
Commercial Manager
Flexseal
“We’ve been working with DuoCall since 2015. They always keep us up-to-date with the best deals when our contract is up for renewal and they have helped us transition to different networks on multiple occasions, with no difficulties whatsoever.
DuoCall go above and beyond to make sure we’re always ready for whatever comes up. Even during turbulent months, DuoCall has been able to adapt to our business whether we’ve been working from home or on-site. Sarah also deserves a special mention as she is a great communicator and has helped us revolutionise our internal workings with a new online billing portal. We trust her recommendations wholeheartedly and we are currently in the process of moving mobile networks with DuoCall once again.
We never have any trouble contacting the DuoCall team and they’re always personable, friendly and ready to help. We can’t recommend a better provider.”
David Robinson
Director
CSN Autos Ltd
“Matt and his team have been excellent throughout and the communication I’ve received from them has been second to none. We had lost our phone number as a result of poor customer service by our previous provider, however, Matt was able to get it tracked down and back to us, for which we will be forever grateful. I’ve recommended DuoCall MSP to multiple other businesses already and I will continue to do so moving forward!”
Chris Newell
Director
Paragon Services
“We recently approached DuoCall as we were looking to install a hosted phone system and migrate our Microsoft 365 system from a multi-tenant platform to our own system. We had a strict deadline that we needed to meet and DuoCall did not fail to deliver. They completed the job in a speedy and efficient manner. Their solution to our problem was 10/10 and their team were always available at the other end of the phone to support us. Darren went above and beyond to quote and implement a solution that complemented our needs. The migration was successful and has been working seamlessly since it was installed. Charlie and Craig were very knowledgeable when they were on site, answering any questions we threw at them. We would highly recommend DuoCall to help with any IT and communications solutions.”
Josh Allwood
Director
Village Surgery
“I’d just like to pass on our sincere thank you for the excellent, professional support and service Charlie provided us with when replacing our router at the Wheathampstead site today. Very much appreciate DuoCall and all of your super helpful team.”
Lizzi Misselbrook
Admin Support
Lime Wood Group & Home Grown Hotels
“DuoCall share the same passion for customer service as we do. That’s why they have been our go-to Voice, IT and connectivity partner for more than 10 years. Andy and the team play an integral part in all of our projects and they continue to support our properties and people, all across the group. Their attention to detail and proactive approach has enabled us to put our trust in them as project managers and their support team are always helpful and efficient. I couldn’t speak more highly of our experience using DuoCall for our communications and IT services.”
Robin Hutson
Chief Executive
Parkins Chartered Accountants
“DuoCall have looked after our communications for several years now and earlier this year we decided to move our IT management over to them due to the excellent service we have received from Darren and the team. The move was very smooth from the initial audit with Jacob and the MySupport team through to the changes required to bring our IT up to speed. There are notable improvements, and their team are always on the other side of the phone to help with any issues we may have. From the initial communication with Louise and Chris through to the technical requirements with Charlie, Mike, Calum, and Steve – they get things done quickly which is very important to us. Also, if you are a technophobe like myself, Darren is great at making the complicated seem very straight-forward!”
Dawn Phillips
Office Manager
Langley UK Ltd
“Since joining Langley and being introduced to DuoCall, their service has been nothing short of excellent. The team at DuoCall are always helpful providing solutions, support and advice in a professional and very timely manner.
Over the last 10 years DuoCall have become Langley’s primary communications and support partner, long may it continue.”
Jason Roberts
Head of IT
Lea Recruitment Consultancy Ltd
“There is a lot of talk at the moment about cyber security, with attacks getting more sophisticated and on the increase.
If this is an area of your business that you have overlooked (or have something set up and want to make sure that it is suitable for a business of your size) then I would highly recommend speaking to DuoCall.”
Alessandra Lee
Managing Director
Marcol Ltd
“Our recent MyHosted installation by DuoCall went very well. The engineers were brilliant; they were very knowledgeable, the training carried out was to great satisfaction and they were very professional on site.”
Joe Ablitt
Office Manager
Harts Group
“I wanted to say a MASSIVE thank you for all of your thorough support and attention throughout COVID and beyond. I always receive excellent, fast service and any issues have always been resolved quickly and efficiently. A big thank you to the whole team, but in particular Louise [MyTeam2], Craig [MySupport] and Darren [DuoCall BDM] who must be sick of me by now!”
Eleanor Vening
Events Director
Ancient Wisdom
“The two guys who came yesterday were fantastic. They installed all of our cabling quickly and efficiently. Thank you very much; much appreciated.”
Rodrigo Pereira
Marketing
The Village Surgery
“We would just like to thank your amazing and hard working team for their incredible support, advice and resolutions to all of our recent support queries (at both of our sites). Both Karl and Calum have been very helpful and patient with us. Great team – thank you!”
Elizabeth Misselbrook
Wessex Pictures
“DuoCall, thanks to your quick intervention and hard work (especially by Sarah [DuoCall BDM] and Louise [MyTeam2]), our Oldham branch is now up and running perfectly for voice and broadband.
It’s very much appreciated by us all at Wessex Pictures.”
Philip Younger
Director
Alliance Automotive Group UK
“Unlike most IT companies, DuoCall don’t overpromise and underdeliver. Andy [DuoCall Director] is very personable and communicates with honest facts which allows us to work well together and manage expectations. His support team are prompt and informed which is a huge benefit as many 1st line support teams tend to be scripted, which can end up being very frustrating.”
Vaughan Wetherill
Project Manager
Arthrex Ltd
“Nothing is too much trouble for DuoCall!
If you are looking for a personal service rather than a faceless company then DuoCall are for you. They pay attention to our business needs and wants, which means a great deal to us.
DuoCall recently identified that we were overpaying for a conference line, which we still require as some of our team members do not have access to Microsoft Teams.
Further to their suggestion, we decided to go ahead and set up a more cost-effective conference line and within 2 hours this was up and running, allowing us to make a significant cost saving and enabling us to stick to our critical agenda.
Louise [MyTeam2] is always on the other end of the phone offering helpful support with a friendly voice.
Thank you DuoCall!”
Amy Ward
HR Manager
BEARS
“DuoCall were recommended to us for the services that they provide. They are now an approved supplier to us at BEARS and handle all our mobiles and SIM requirements.
My first engagement with Sarah [DuoCall BDM] was to establish what we have in terms of contracted services as well as their expiry dates. Sarah was very efficient, provided us with a clear breakdown and outlined what we could do to improve our service.
DuoCall have been open and honest regarding our account and what services they can offer us. The transition to DuoCall has been a delight. They’ve not only provided us with a better deal, they’ve guided us on our future mobile needs and how to achieve the best results.”
Scott Jacobs
Commercial Manager
Flexseal
“The new online billing portal has revolutionised our internal workings. It will greatly assist the business at keeping our monthly bills and overspend in check and hopefully prevent any unexpected ‘bill shock’. DuoCall, especially Maria [MyTeam1], has been fantastic in getting this up and running and set up for each individual user. Always contactable, personable and friendly.”
David Robinson
Director
HRH Retail
“10 out of 10!
Louise [MyTeam2] has been incredible, assisting and providing updates every step of the way.”
Becks Yague
Team Secretary
SureCare Oxfordshire
“Exceptional service and faultless delivery. DuoCall took over our entire communications services and the process was managed seamlessly.
Andrew Ringsell [DuoCall Director] was instrumental and without his knowledge and expertise we would not be in such a strong position now. He has delivered above and beyond on every promise made and I now see this as the start of a long and loyal relationship between our companies.
The ongoing support to meet our changing requirements has been first class. Thoroughly recommended.”
Stuart Martin
Director
Simpsons Property Ltd
“DuoCall installed our telephone system and have manage it since we opened in 2016. The ongoing support from their tech support department [MySupport] sets them apart from other suppliers. In the event that something goes wrong (which is very rare), the issue is diagnosed and resolved swiftly.”
Aura Business Centre
“I would like to say that we are really pleased with the outcome of this project. The system is a massive improvement on our previous one, the phones look good, and more importantly we are saving time being linked to our Mansfield office.
Your team have been very patient with our many questions and queries.”
Andrea Green
Sales and Marketing Manager
Stuart & Sons
Building Services Ltd
“Darren [DuoCall BDM], has been great over the past week helping us move over from our old email to Office 365. It’s been painful and Darren has always been there to help whenever possible. 10 out of 10!”
Ashley Stuart
Director
Gamston Aviation Ltd
“Sarah [DuoCall BDM] is always polite, courteous and extremely professional with her advice, providing guidance and cost effective solutions to often difficult situations.”
R&S Security Specialists Ltd
“It’s a breath of fresh air to actually deal with a communications provider who are reliable and always there to help. Without DuoCall we’d still be in a mess with our previous supplier.
We can’t thank them enough. Without doubt we’ll be the first to recommend you.”
Richard Sanders
Managing Director
Alistair Dias
“I really appreciate you helping me with my mobile enquiry, your service was flawless and I cannot thank you enough.”
Tej Dhillon
Managing Director
Abingdon Taxis
“You’ve always gone the extra mile for my business and put up with calls at unearthly hours; that’s why I deal with your company, people matter!”
Jason Atherton
Partner
Gas Control Equipment Ltd
“I’ve been very please with the support I’ve received, specifically from Louise [MyTeam2] and Sarah [DuoCall BDM]. We know people can be quick to complain if something does go wrong but they never make the effort to heap praise when praise is due. Tank you for the high services level. Prompt and timely.”
Chris Tipper
Country Manager
Charlie Jones
“Sarah [DuoCall BDM] is a very competent person and if your company runs as well as she does her job, we’ll never have to look for another provider. I would recommend DuoCall to anyone with confidence.”
Charlie Jones
Managing Director
The Taylor Steen Group Ltd
“Choosing DuoCall as our provider was easy. At every stage they have been extremely consultative and helpful with planning our requirements. Their support service is fantastic and nothing is too much trouble and available when we need them. DuoCall have installed our new server and I can’t say anything but utter praise for the way they undertook the work. Fantastic at every stage of the process. I would definitely recommend them to anyone. Thanks again DuoCall!”
Dave Steen
Director
Meadowhall
“Implementing a new circuit can often be very time consuming due to infrastructure re-configuration, however DuoCall provided us with a seemingly easy change over. It’s re-assuring to know that we have a local provider who understands how critical it is for Meadowhall to have reliable and fully managed services.”
Chris Breeze
IT Manager
Continental Tyre Group Ltd
“We’d like to let all the team know that they’re doing a fantastic job! We’re very pleased at the way these [internet] transitions are being handled. The service received from everyone at DuoCall is personable and of a high quality. We’d especially like to highlight the way MySupport is managing these new order installations. Top job!”
Broadsword UK Ltd
“I am always impressed by the quality of knowledge that DuoCall staff possess. I deal mainly with Trudy [DuoCall Office Manager] and Louise [DuoCall BDM] and they never make me feel like a nuisance. Queries are always dealt with promptly and efficiently, I just wish all our suppliers were as well trained at their jobs. A pleasure to do business with.”
Leanne Race
Secretary
Blucher UK Ltd
“We would just like to say that your staff are a real credit to your company. From the moment Sarah [DuoCall BDM] first came to see us with her mobiles proposal, she has been professional, efficient and just a really nice caring person, her customer service skills are second to none.”
Far East Europe Ltd
“I am very impressed with the service we’ve received from DuoCall, they’ve taken care of everything very efficiently from day one. It’s nice to work with a company that takes the time to explain everything clearly, ensures a smooth transition, always keeps their promises and always answers your calls [no endless menus!]. DuoCall worked hard to get us a good deal.”
Barry Liu
Director
ISS Damage Services
“We are constantly offered new telecommunications concepts and solutions by DuoCall, which in turn has benefited our business greatly. In our experience, DuoCall provides first class support and offers an excellent combined service package. Their continued telecoms support has been a factor in the growth of our business.”
Steve Mitchell
Managing Director
The Crude Oil Co Ltd
“Sarah [DuoCall BDM] has been very active on our account over the last couple of weeks, moving us from a phone plan that didn’t work for us to a new provider. The service she provided has to be a 10 and the switch was very smooth with no interruptions. I would highly recommend DuoCall based on my experience.”
Chris Holland
Director
Autoclenz Ltd
“DuoCall monitored our full communication range and have given us an excellent service in maintaining all our comms and identifying the best tariffs for our needs. We have no hesitation in recommending DuoCall as a supplier.”
Barry Martindale
Manager
Fleet Auction Group
“I am continually impressed by the staff at DuoCall, I am never greeted by an automated recorded message when I call the support line and whether I am dealing with engineers, administrators or sales persons at DuoCall, they are all friendly, efficient and informative, It’s a pleasure to work with companies like DuoCall.”
Dan Betts
