Your IT support plans
Security-centric
Cyber security is more important now than ever before. With new and more sophisticated threats emerging each and every day, it’s paramount that we prioritise the protection of your data and users. That’s why all of our IT service plans are centred around the necessary features required to keep your business secure.
Simple cost per user
We understand that IT can be complicated. That’s why our IT support plans follow a simple per-user cost, regardless of how many devices they utilise. This way, you have a clear understanding of how much a new user costs to support, allowing your business to scale without running into any complications.
Our IT support plans
At DuoCall MSP, we offer 3 IT support plans, Operate, Secure, and Secure+. Each of these plans has been carefully tailored to ensure that all of our customers are getting the most out of their IT services and security.
Additional services
Our IT services don’t end there. Expand on your Operate, Secure and Secure+ support plans with the following services.
If you’re unsure which IT support plan or bolt ons you require, contact our team of IT specialists for a free consultation. They’ll review your unique requirements and build an IT support plan that’s perfect for your specific IT operations.
Email Threat Protection
Included in Operate, Secure, and Secure+
Email Threat Protection utilises behavioural, heuristic, and sandboxing technologies to protect your business against targeted attacks. Your email attachments will be scanned automatically, ensuring that any suspicious files are blocked in real-time. When a suspicious attachment is identified, information about the file will be logged, preventing any other business with Email Threat Protection from receiving it in the future. Inbound filtering is also used to cleanse inbound emails, further protecting your business from email-borne malware, viruses and spam.
Cloud-to-Cloud backup
Included in Operate, Secure, and Secure+
Emails are vulnerable to corruption and are often unrecoverable if they have been deleted accidentally or as a result of a malicious attack. Ensure data protection and implement secure, third-party cloud backup across your business’ Microsoft 365 environment, including Exchange Online mailboxes, SharePoint Online, OneDrive for Business, and Teams. With unlimited storage, accessing your deleted files is quick and easy.
Antivirus SentinelOne
Included in Operate, Secure, and Secure+
Our SentinelOne antivirus offering combines endpoint threat detection with quick response capabilities. It offers superior behavioural AI Story Tracking, and autonomous protective response, designed for incident responders and threat hunting. Antivirus features include:
Outlook Cloud Archiving
Included in Operate, Secure, and Secure+
Capture and store an accurate copy of each email when it is sent or received. Indexed archiving features such as multi-level search and tagging make it easy to keep track of all inbound and outbound emails, and with unlimited storage per user, you no longer need to store emails on your Exchange Server or within your Microsoft 365 mailboxes. Deploy tamper-proof archiving and granular retention policies across your environment and ensure regulatory compliance throughout your business.
Email Impersonation Protection
Included in Secure and Secure+
Email Impersonation Protection is a comprehensive cloud-based solution that utilises artificial intelligence (AI) to deliver real-time email protection to your business. Thanks to brand protection and deep integration capabilities with Microsoft 365, Email Impersonation Protection is equipped with all the security features required to protect your organisation against cyber threats, including business email compromise, account takeover, phishing and cyber fraud.
Email Incident Response
Included in Secure and Secure+
Manually responding to email-borne attacks can be very time-consuming. Automatically identify the nature and severity of the attack, dispose of malicious emails and carry out rapid remediation actions to reduce the time between threat detection and correction from 6 hours to just 6 minutes.
Using internal delivered-email data and community-sourced intelligence, Email Incident Response identifies cloud security threats proactively as well. Identify anomalies and protect your business from future threats.
Security Awareness Training
Included in Secure and Secure+
Security Awareness Training ensures email security is at the forefront of your employees’ minds. Train your workforce on how to identify and report phishing attacks to prevent your business from falling victim to cyber criminals. After all, the key to robust IT security starts with education and vigilance.
Extended Detection & Response
Included in Secure+ and available as an additional service
Implement cyber security hygiene best practices with Extended Detection & Response and take proactive steps to safeguard your organisation from cyber threats. With Extended Detection & Response, you’ll benefit from extended visibility that allows us to monitor your system and detect threats early on. And, with the support of a 24×7 Security Operations Centre (SOC), you can respond to threats quickly and efficiently, ensuring the security of your business.
Our team will work behind the scenes to provide proactive detection and response services around the clock, allowing you to augment your internal security resources and have peace of mind knowing that your business is being monitored and protected at all times.
Our Service Level Agreements (SLAs)
*10 second rule does not apply outside of our usual opening hours (Monday to Friday, 08:30 – 17:30)
