DuoCall MSP have been named as a supplier on the Crown Commercial Service (CCS) Network Services 3 framework

We’re proud to announce that DuoCall MSP has been named as an appointed supplier on the Crown Commercial Service (CCS) Network Services 3 framework (RM6116) for the following lots:

  • Lot 1a: Inter Site Connectivity (WAN)

  • Lot 4b: Digital Communication Services (UC)

  • Lot 4c: Contact Centre Solutions

James Bradley, Director at DuoCall MSP said,

“We are very proud to have been named on the list of appointed suppliers on the Crown Commercial Service (CCS) Network Services 3 framework. It’s an achievement that will play a major role in the continued growth and success of DuoCall MSP. Everyone within our team should give themselves a huge pat on the back for all of their hard work and dedication to continue pushing boundaries and drive our business to the next level.”

Phil Coley, Director at DuoCall MSP added,

“Being listed a supplier on the Network Services 3 framework has enabled us to expand on the fantastic service and support we’re already renowned for within our industry. At DuoCall MSP we are committed to delivering top tier managed services to businesses across the country, and it’s fantastic news that we now have the capacity to share our expertise with the public sector. It’s an exciting time for all of us here at DuoCall MSP.”.

We’d like to thank Neuven Consult for all of their expertise and assistance which helped us secure our spot on the Network Services 3 Framework. We couldn’t have done it without them.

What is the Crown Commercial Service (CCS)?

The Crown Commercial Service (CCS) is the biggest procurement organisation in the UK. They support buyers in central government and across the public and third sectors with the purchasing of goods and services. In 2022/23, they assisted thousands of organisations in the UK with £3.8 billion worth of commercial benefits.

The CCS has a number of commercial agreements readily available, supporting a wide range of products and services. One of these commercial agreements is the Network Services 3 framework, in which we at DuoCall MSP are very proud to be listed as a supplier.

In order for a supplier to be listed on one of the CCS frameworks, they must be thoroughly evaluated. They must be able to demonstrate their capabilities of delivering the services outlined within the lots they apply for. These ‘lots’ are subcategories within the commercial agreement, most commonly outlined by product or service type.

For more information about the Crown Commercial Service (CCS), visit www.crowncommercial.gov.uk.

What is the Network Services 3 (RM6116) framework?

The CCS Network Services 3 (RM6116) framework enables all UK public sector organisations to access services within the following categories:

  • Network solutions
  • Communication services
  • Connectivity to cloud-based data and applications
  • Audio and video conferencing
  • Radio and satellite networking
  • Emerging technologies such as the Internet of Things (IoT) and Smart Cities

Buyers within the public sector have the benefit of working with a market leading supplier in developing fully integrated communication solutions. In other words, they will be able to purchase managed solutions that will help in the modernisation, optimisation and rationalisation of their connectivity and network needs.

What lots are DuoCall appointed suppliers for?

DuoCall MSP have been listed as appointed suppliers for the following lots on the Crown Commercial Service (CCS) Network Services 3 framework:

Lot 1a: Inter Site Connectivity (WAN) / Data Access Services

Access to connectivity services, enabling Site-to-Site or Site-to-cloud interconnectivity.

  • Terrestrial, fibre, wireless and satellite solutions, 5G, 6G
  • Data networking equipment
  • Software defined WAN, Secure Access Service Edge (SASE)
  • Internet service providers and internet services and gateways
  • Broadband routing and performance monitoring solutions
  • Email and website services as part of ISP service
  • Professional services: design, build and deliver network connectivity solutions

Lot 4b: Digital Communication Services (Unified Communications)

Access to digital communications services. Including but not limited to:

  • IP telephony, unified communications, collaborative software application including audio and video conferencing and business enablement application software
  • Design, survey, build, management, support and maintenance services including transformation support for the replacement and upgrade from analogue to digital estates
  • Internet Protocol (IP) telephony services with the ability to make and receive multimedia messaging over an IP based network service
  • Consistent user interface for voice, video and data services allowing the full integration of these services within a single user device
  • Audio and video conferencing capability within the UC suite based on collaborative applications

Lot 4c: Contact Centre Solutions

Access to inbound and/or outbound contact centre management including automation and queuing to multiple answering points.

  • Design, survey, build, test and deployment delivery and management, plus support and maintenance services
  • Supply/support of equipment, commodity and managed services
  • Omnichannel customer experience platforms

Advantages of buying through the Crown Commercial Service

The CCS regularly reviews the suppliers listed on their frameworks, providing public and third sector buyers with the comfort of buying from a reputable and reliable source. What’s more, all suppliers follow a set of standardised contract terms, meaning there’s less administration for buyers to worry about.

Organisations within the public sector will not only have access to more competitive pricing when they work with a CCS listed supplier, but all new contracts will adhere to public sector procurement regulations.

Why choose DuoCall MSP?

We are a specialised managed service provider who combines reliable and cutting-edge Voice, Connectivity, IT and Mobile technologies with the best service and support in the industry. We provide workforces with the tools they need to collaborate and communicate smarter and more efficiently, enhancing customer service, reducing response times and maximising productivity within businesses all across the UK.

Our inclusion on the CCS Network Services 3 framework means that organisations within the public and third sectors are now able to utilise our leading services and support.

For more information about DuoCall MSP and the CCS Network Services 3 framework, be sure to contact our team. You can reach us on 0333 313 5000, or by emailing hello@duocall.co.uk.

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