FAQs Archive - DuoCall

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Products & Services
- - Connectivity
    - - SLA-based connectivity
        
        Guaranteed availability for maximum reliability.
        
        Ethernet & Wireless leased line
        
        A truly high-speed, dedicated, reliable and private business network.
        
        EoFTTC & EFM
        
        Business-grade Ethernet over existing fibre-to-the-cabinet infrastructure, with 99.9% SLA.
        
        MPLS (multi-site)
        
        Dedicated and private networking to connect your offices and infrastructure.
        
        SD-WAN
        
        The latest technology in connectivity for securing your users and services, as well as improving user experience.
    - - Non SLA-based connectivity
        
        Ideal for backup or branch connectivity.
        
        FTTP
        
        Budget-friendly and performant fibre with speeds up to 1Gb.
        
        FTTC
        
        Standard fibre backed with speeds up to 80Mb.
        
        4G & 5G
        
        Ideal for backup connections and remote or temporary sites.
  - IT & managed services
    - - IT services
        
        Simple and superior IT for businesses of all sizes.
        
        Desktop support
        
        We become an extension of your team, providing unparalleled service to your staff.
        
        IT hardware
        
        With our select partners, we obtain, configure and supply a range of technology hardware.
        
        Email security
        
        Protect your users and network from threats with our email security services, powered by Barracuda.
        
        Cloud & Microsoft 365
        
        Get the latest in productivity and business tools with our cloud services, backed by our support team.
    - - Managed services
        
        Your business and data is in safe hands.
        
        Managed network & Wi-Fi
        
        Using the latest in network technology, we provide, and support, a local network that has full and fast wireless coverage.
        
        Managed firewall
        
        We partner with the best in network security solutions, to keep your employees and data safe.
        
        Infrastructure
        
        Let us manage your compute workloads for increased reliability and availability of your on-premise applications.
        
        Backup
        
        Our cloud backup ensures, in the case of user error or a full disaster, your data is safe, powered by Barracuda cloud.
  - Voice
    - - MyHosted
        
        MyHosted is a business communications service with the latest services and applications all delivered from the cloud.
        
        App & bundles
        
        Our licences, apps and bolt-ons to make MyHosted your own.
        
        Management portal
        
        Our intuitive management portal keeps you in control.
        
        Contact centre
        
        A scalable, contact centre solution for teams of all sizes.
        
        Handsets
        
        Carefully selected devices for a superior voice experience.
    - - OpenScape Business
        
        Our all-in-one Unified Communications and Collaboration (UCC) solution designed specifically for SMBs.
        
        UC software solutions
        
        Access a variety of Unified Communications features including directories, presence, conferencing, visual voicemail, IM and more.
        
        Multichannel contact centre
        
        Access advanced call-handling features, manage your inbound calls and optimise workflows, all from a single desktop view.
        
        Handsets
        
        Our entry-level, mid-tier and advanced business handsets all come with HD audio quality.
  - Mobile
    - - Tariffs & hardware
        
        With our mobile solutions you get much more than just bespoke tariffs and the latest handsets.
        
        Handset leasing
        
        Get the latest devices with our flexible finance options.
        
        DuoCall Infinity
        
        Unlimited data, calls and texts for business.
        
        Flex data
        
        Added value for businesses with constantly evolving requirements.
        
        Shared data
        
        See our options for your mobile workforce.
    - - Solutions
        
        Our team will find the right solution to suit your business.
        
        Insurance
        
        Prevent unexpected costs with our mobile insurance solutions.
        
        Mobile Device Management (MDM)
        
        Scalable MDM solution for enterprise.
  - CCTV & Security
    - - CCTV & Security
        
        DuoCall are authorised partners of Hikvision, specialists in CCTV and network camera solutions.
        
        AcuSense technology
        
        Advanced AI algorithms boost security, increase accuracy and simplify video monitoring for your team.
        
        ColorVu technology
        
        Record and monitor vibrant, colourful video footage, even in extremely dark situations.
        
        Panoramic CCTV
        
        Monitoring vast areas? Our Hikvision panoramic series might be the perfect solution for your business.
    - - Solar-powered CCTV
        
        Advanced AI algorithms boost security, increase accuracy and simplify video monitoring for your team.
        
        Thermal imaging cameras
        
        Monitoring vast areas? Our Hikvision panoramic series might be the perfect solution for your business.
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About
- - About
    - About
      
      DuoCall is a specialist, managed service provider who combines reliable and cutting-edge Voice, Connectivity, IT and Mobile technologies with the best service and support in the industry.
  - Work at DuoCall
    - Work at DuoCall
      
      Looking for a new role within the IT and Managed Services sector? Find out what roles we have available.
      
      Business Development Manager
      
      We're looking for an experienced Business Development Manager to join our growing team.
      
      Projects Engineer
      
      We're looking for an experienced Projects Engineer to join our growing team.
      
      IT Network Technician Apprentice
      
      We're looking for an IT Network Technician Apprentice to join our growing team.
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