Amber Valley Stone Ltd | Connectivity & IT project
About Amber Valley Stone Ltd
Amber Valley Stone Ltd was established following a management buyout from Amber Precast in January 2020. They specialise in manufacturing and supplying three specifications of Cast Stone and Precast products to private individuals, major commercial projects, and housebuilding developments across the UK. With over 75 employees, Amber Valley Stone Ltd operates from two sites located in Somercotes, Derbyshire.
Project requirements
Amber Valley Stone Ltd had been facing significant challenges with their previous Managed Service Provider (MSP), including slow resolution times and poor project and account management. These issues were hindering their daily operations, resulting in them seeking out a new MSP partner to support their IT needs and upcoming growth plans. Their immediate requirements included:
Following these implementations, Amber Valley Stone Ltd would transition the general support of their IT infrastructure over to their new MSP partner. There was also an urgent need to connect a new manufacturing unit via a site-to-site link, and to deploy new cabinets, switches, industrial access points, and network points at their site.
Planning & implementation
Planning stage
“The planning phase of our project was meticulous and thorough. Tom Ward from DuoCall MSP visited our head office to review our existing infrastructure and cloud services. His knowledgeable and non-pushy approach enabled us to explore and fully understand all the immediate and long-term IT solutions available to us.
As the project progressed, Jacob Creswick conducted a site survey to ensure all our requirements were being met and to discuss further options. Matt Bishop provided additional support, fine-tuning our order and answering any additional questions we had before committing to the project.”
Joe Wheatcroft | Amber Valley Stone Ltd
Installation stage
“The installation phase went smoothly, alleviating any initial anxieties we had about transitioning our IT support over to a third party and setting up a new site link and infrastructure simultaneously. DuoCall MSP’s Dave Wilkinson and Jack Harvey provided exceptional support during the onboarding and installation process, making the process seamless and even enjoyable!
With regards to the new infrastructure and caballing for our new manufacturing site, the engineers that attended our site were very professional and more than accommodating to our needs. They even assisted where things had changed ever so slightly to the scope of works.”
Joe Wheatcroft | Amber Valley Stone Ltd
Key benefits
Project outcome
Post-installation, Amber Valley Stone Ltd reported high levels of user satisfaction with DuoCall MSP’s support services. Any cases that have been raised with our team have been resolved swiftly, enabling the AVS team to seamlessly continue with their daily operations.
“I head up Amber Valley Stone Ltd’s sales and marketing efforts and due to the issues we were having with our previous MSP provider, it had fallen on me to fix any IT issues. For this reason, having an MSP that would help our users was really important to me.” – Joe Wheatcroft | Amber Valley Stone Ltd
Amber Valley Stone Ltd did experience a major outage of their leased line prior to their IT infrastructure being taken on by DuoCall MSP. This was caused by an external issue at their local cabinet and provided an early test of our responsiveness. Joe provided us with feedback highlighting the timely updates and professional handling of the situation, reinforcing Amber Valley Stone Ltd’s confidence in their decision to partner with DuoCall MSP.
“We decided that DuoCall MSP would be our new MSP after the first interaction as they acted with professionalism and really understood our needs and budgets. They helped us make some cost savings by tweaking some of our existing services, allowing us to increase our budget in other areas, such as cyber security.
We have already seen a vast improvement with our connectivity and support since our transition over to DuoCall MSP, and from our experience working with them, I would highly recommend their services to any other business.”
Joe Wheatcroft
Amber Valley Stone Ltd
